Patient Engagement Software

One platform for every patient engagement touchpoint

Certinal replaces paper forms, manual follow-ups, and disconnected portals with patient engagement software built for healthcare. Every interaction digital, every consent signed, every record filed to your EHR.

HIPAA
CMS-0053-F
21 CFR Part 11
ESIGN ACT
GDPR
SOC 2 Type II
ISO 27001

$1.3M+ in annual cost reduction across workflows
12,000+ clinician hours reclaimed annually

$2.1M+ annual savings from consent workflows
46% faster admissions across 1.1M+ patient journeys

$1.4M+ annual savings from digital consent
26% faster patient onboarding across 10K+ beds

"Certinal's Healthcare Consent & Compliance Platform has transformed our digital consent workflows through seamless EMR integration. It’s a vital step in our commitment to delivering secure, innovative, and patient-centric care." Henrik Andersson CEO, Chief Innovation & Technology Officer of Bumrungrad International Hospital

Consent Capture

Consent signed, time-stamped, and tamper-sealed. Audit trail from capture to storage. Court-admissible.

Intake Governance

Every data point tied to a documented purpose. Demographics and health history governed from first touch.

Audit

Every message logged. Delivery and read receipts tracked. Outreach trail per patient record.

Form Control

Outdated forms auto-retired. Active versions locked. Every patient signs the current approved document.

Preference Tracking

Opt-in, opt-out, and channel choices captured, enforced, and documented with full audit chain.

Access & Auth

Signer identity verified at every touchpoint. Role-based access per record. Multi-factor authentication available.

The patient engagement problem isn't one problem. It's three.

Healthcare organizations manage patient interactions across disconnected tools, siloed records, and manual handoffs. Each gap frustrates patients and burdens staff.

Certinal closes the gap between all three

Digital intake, electronic consent, automated reminders, form governance, preference tracking, and engagement reporting — one patient engagement software platform for healthcare’s operational reality.

Patients disengage before they arrive

Intake packets mailed home, consent stacked at check-in, registration on clipboards. Patients arrive unprepared, staff re-key data, and appointments start late. One incomplete form stalls the visit.

62% of patients prefer digital intake over paper registration
No visibility into which pre-visit tasks are complete
Staff spend 15+ minutes per patient re-entering handwritten data

Communication is scattered across channels

Appointment reminders in one system. Consent notifications in another. Post-visit instructions on paper. Patients miss messages, staff duplicate outreach, and no thread ties it together.

No unified patient communication log across departments
Manual follow-ups consume hours of staff time weekly
Patients get conflicting instructions from separate touchpoints

No single view of the patient journey

Consent sits in the EHR. Intake in a portal. Preferences in a spreadsheet. Communication logs in email. No consolidated engagement record. Every gap is a missed touchpoint.

No single record connecting consent, intake, and outreach history
Engagement metrics tracked manually with no real-time visibility
Staff cannot see what each patient has or hasn't completed

Patient engagement — captured, signed, tracked, and measured

Digital intake, informed consent, automated outreach, and engagement analytics — handled before anyone chases a missing form. Every interaction audit-trailed. Every document in the chart.

Digital patient intake

Pre-visit registration from any device. Demographics pre-populate from the EHR. Insurance and health history captured before arrival. Completion visible to staff in real time.

Informed consent workflows

Procedure-specific forms auto-matched to the scheduled encounter. Launches inside your EHR. Signed documents write back to the patient chart automatically.

Communications

Automated reminders, secure messaging, and follow-ups from one platform. Every message logged. No-show rates drop when outreach is consistent.

Engagement analytics

Real-time visibility into intake completion, consent status, and response rates. Identify bottlenecks by department or facility. Export reports for reviews.

Frequently Asked Questions

What is patient engagement software and how does Certinal deliver it?

Patient engagement software digitizes how healthcare organizations interact with patients before, during, and after visits. Certinal handles digital intake, informed consent, automated reminders, and engagement tracking in one HIPAA-compliant platform that integrates with your EHR.

Does Certinal's patient engagement software integrate with our EHR?

Directly with Epic, Oracle Cerner, MEDITECH, and OpenEMR. Intake forms and consent documents launch inside your EHR and completed records write back to the patient chart. Other systems connect via HL7 and FHIR APIs.

How does Certinal's patient engagement software handle patient intake?

Patients receive a secure link via SMS or email before their visit. Demographics pre-populate from the EHR. Insurance verification, health history, and consent forms are completed digitally. Everything is in the chart before the patient arrives.

Can patients complete consent through the patient engagement software?

Yes. Procedure-specific consent forms are auto-matched to scheduled encounters. Patients sign on any device. Signed documents write back to the patient chart with a full audit trail attached.

Does Certinal's patient engagement software support automated reminders?

Yes. Appointment reminders, intake completion nudges, and post-visit follow-ups are sent automatically via SMS or email. Every message is logged to the patient record with delivery and read confirmations.

Is Certinal's patient engagement software HIPAA compliant?

Yes. Data encrypted at rest and in transit. Signed BAA with every customer. SOC 2 Type II audited. Full audit trail on every patient interaction, consent, and communication event.

How long does implementation of Certinal's patient engagement software take?

7 business days for a single facility. Multi-facility rollouts within 30–60 days. Dedicated implementation manager on every deployment.