Bumrungrad International Hospital Transforms Patient Experience, Simplifies Workflow Challenges with Certinal eSign’s Digital Solution

Bumrungrad International Hospital Transforms Patient Experience, Simplifies Workflow Challenges with Certinal eSign’s Digital Solution

Wilmington, Delaware – November 5, 2024

Digital Transaction Management

advanced eSignatures

digital solution

Bumrungrad International Hospital, serving over 1.1 million patients annually from 190+ countries, is modernizing its operations with Certinal eSign.

“Our collaboration with Bumrungrad International Hospital is about more than just digitizing signatures—it’s about solving real-world challenges in healthcare. Together, we’re addressing workflow inefficiencies, enhancing data security, and ultimately creating a better experience for patients. This partnership marks a key milestone in our mission to drive digital transformation in healthcare.” – Aatish Dedhia, CEO of Certinal

Problem-Solving Highlights of the Partnership:

• Streamlined Patient Consent Collection Processes: Certinal eSign introduced more than 8 workflows tailored for patient consent form signing, automating processes, and integrating directly with the EMR system.
• Enhanced API-Based Integrations for EMRs: Certinal’s API enabled seamless integration with EMR system. Key capabilities include initiating in-person signing on hospital tablets for a paperless experience, remote signing via email and SMS notifications, with pre-population of patient information for efficient form completion.
• Strengthened Data Security & Trust: Certinal eSign’s solutions include features such as secure ID proof uploads, two-factor authentication (2FA), camera capture for patient identification, remote witnessing, and automated purging of transaction data upon reaching retention periods. For patients without email, SMS delivery of document review links ensures accessibility and convenience.
• Digitized 50% of Pre-Registration process: With Certinal’s digital forms and streamlined processes, 50% of patient pre-registrations are now completed digitally, significantly reducing reliance on paper and improving operational efficiency.
• Cost Reduction and Comprehensive Support: Certinal eSign solution benefits in cost reduction, and the extensive support provided by the Certinal team ensured a seamless transition during the digitization process.

“Integrating Certinal eSign technology aligns with Bumrungrad’s commitment to create seamless, secure, and patient-centered experiences through advanced solutions. By digitizing our workflows, we simplify the registration process, reduce wait times, and enhance overall patient satisfaction—all core to our mission of delivering world-class healthcare.” – Nipat Kulabkaw, MD, Co-Chief Executive Officer of Bumrungrad International Hospital

“Implementing Certinal eSign’s digital solutions has significantly streamlined and secured our consent processes. Integration with our EMR system optimizes operations and data management, supporting Bumrungrad’s dedication to innovative healthcare and patient-centric care delivery.” – Henrik Andersson, Chief Innovation & Technology Officer of Bumrungrad International Hospital

About Certinal

About Bumrungrad International Hospital

www.bumrungrad.com

Ankit Aggarwal

Associate Director – Marketing, Certinal

ankit.aggarwal@zycus.com