Ghana Water Company Limited Cuts Bureaucracy, Slashes Delays by 60% with Certinal eSign
March 31, 2025By 1 min read
First-of-Its-Kind Digital Transaction Management Overhaul Transforms Efficiency & Customer Service
Wilmington, Delaware – 31 March, 2025
“The implementation of Certinal eSign technology aligns with Ghana Water’s vision to become a model public utility in Africa. By embracing digitization, we are ensuring that our customers and stakeholders experience faster, more secure, and transparent services” – Emmanuel Pratt-Koomson, Cyber Security, Web, Cloud Application Head, Ghana Water Company Limited
Key Highlights of the Collaboration
- Digitized Workflows for Efficiency: Certinal eSign automates document signing and approvals, reducing turnaround times and eliminating paper-based processes.
- Enhanced Customer Interactions: Multi-language support and an intuitive interface streamline customer service requests, contract agreements, and billing.
- Seamless Integration with Microsoft SharePoint: Centralized Storage: Automatically organizes signed documents for compliance and easy retrieval. Improved Collaboration: Real-time document access fosters efficiency and transparency. Secure Data Handling: Encryption ensures compliance with regulatory standards. Operational Efficiency: Eliminates manual uploads, reducing administrative burdens.
- Secure & Compliant eSignatures: Certinal’s technology, with two-factor authentication, encryption, and tamper-proof audit trails, meets international and Ghanaian regulations.
- Cost & Time Savings: Digitizing over 60% of documentation workflows has cut administrative costs and reallocated resources to critical operations.
- Future-Ready Infrastructure: Certinal’s API integration positions GWCL for scalable digital initiatives, reinforcing its role as a forward-thinking utility provider.
“Our partnership with Ghana Water is a testament to the power of digital transformation in utility management. By implementing Certinal’s secure eSignature solutions, GWCL is enhancing operational excellence and delivering exceptional customer experiences,” – Aatish Dedhia, CEO of Certinal eSign
About Certinal
Digital Transaction Management
Recognized as a “Leader” in IDC MarketScape Worldwide eSignature Software 2023
“Strong Performer” in Gartner Voice of Customer
“Customer First Badge”
About Ghana Water Company Limited
Ankit Aggarwal
Associate Director – Marketing, Certinal
ankit.aggarwal@zycus.com