Welcome to the Certinal Accelerated Voice of Customer Program (A-VOC)

A-VOC is Certinal Program to collaborate with our Customers’ for making the product comprehensive.

The process ensures that Certinal Customers’ have opportunity to actively participate in creating product roadmap.

Two steps

Download the template, then send it back

The link to download the New Feature Submission template is shared below.

Download the feature submission template
The workbook you fill in. Enter details in the yellow cells only, and keep the format exactly as it is.
Download template
XLSX · 31 KB
Submit your feature
Send the completed workbook to the A-VOC team. Attach the file to your email and keep the filename unchanged.
Email your submission
Attach your completed XLSX

Guidelines

Download the Feature submission form from the link provided above in Step 1
Update all the details appropriately & do not miss any sections to ensure submitted feature getting qualified to the next stage for Voting Submission
You may only be able to enter details in the “Yellow Cells” in “Row #2” in each sheet
Some quick tips for entering features
Feature Name
give a catchy name to the functionality to grab attention from other Customers. Keep it short, crisp and descriptive.
Description of high-level Product functionality
provide a detailed and elaborative explanation of the product functionality with examples if needed
Business Justification
provide a strong business use case & some justification related to solving some Key Business Performance Indicators

The full process

The programme brief covers every phase of A-VOC and the timelines each one runs to, from feature submission through voting to roadmap consolidation.

PDF · 246 KB

Questions

Please write to below, if you have any questions on the AVOC process:

Your TAM or Implementation manager
Your usual Certinal contact is the fastest route for anything specific to your organization.
bizops@certinal.com
The A-VOC programme inbox, for questions about the process itself.