Customer / Technical Support

Many times Support teams have to rely on the manual methods of rolling out forms and getting signatures. This increases the time and effort on their part on each service request. Certinal eSign empowers Support teams to electronically send documents, get signatures and improve the customer experience.

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Some Challenges

Manual Data Entry
Getting Customer Signatures for Account Changes
Cumbersome Approval Workflows

How We Help

Seamless Experience

The comprehensive dashboard allows reps to manage and track contracts, sign documents and create templates from a single window.

Enhanced Compliance

Store signed documents and detailed audit trails of all fields including data fields, attachments, notes, assignment to each recipient, optional, mandatory values entered, and date/time of recipient activity.

Smooth Authentication

Disintegrated authentication methods are cumbersome. Certinal eSign provides multiple authentication methods and a smooth experience at the same time.